Below are the current case acceptance guidelines for each Practice Team, e.g. how each practice team determines whether or not to open a case from an intake based on factors like type of claim and viability. Case acceptance guidelines line up with our definition of universal access: https://www.notion.so/opendoorlegal/Universal-Access-Definition-fae7d2114e0e49699ed3a12475e0eabd.
For a list of which areas ODL assists with (e.g. intake can be scheduled) or does not assist with (e.g. no intake and referrals provided), refer to this solution: https://bhpcl.lightning.force.com/lightning/r/Solution__c/a1x31000003mViWAAU/view.
https://bhpcl.lightning.force.com/lightning/r/Solution__c/a1x6e000008Tb4ZAAS/view
https://bhpcl.lightning.force.com/lightning/r/Solution__c/a1x6e000008Tb45AAC/view